Cancellation Policy | Peak Drive Rentals

We understand plans change. Peak Drive Rentals offers three cancellation policy tiers that hosts choose for their listings. The applicable policy is displayed on each listing and at checkout. Service fees are refunded in full for cancellations that qualify for a full refund; otherwise, service fees are non-refundable.

Default Cancellation Rules

Unless the listing specifies a different policy, the following default (Flexible) rules apply to all bookings:

Cancellation Window	Refund
48 or more hours before scheduled pickup	Full refund
24 to 48 hours before scheduled pickup	50% refund
Less than 24 hours before scheduled pickup	No refund

Policy Tiers

Hosts choose one of three cancellation tiers when creating their listing. Each tier balances renter flexibility with host booking certainty.

Flexible

Best for renters who want maximum flexibility. Ideal for uncertain travel plans.

48+ hours before pickupFull refund

24 - 48 hours before pickup50% refund

Less than 24 hoursNo refund

Moderate

A balanced policy offering reasonable flexibility with host protection.

5+ days before pickupFull refund

2 - 5 days before pickup50% refund

Less than 2 daysNo refund

Strict

Provides hosts with the most booking certainty. Lower daily rates may apply.

7+ days before pickup50% refund

Less than 7 daysNo refund

Host Cancellations

Hosts are expected to honor confirmed bookings. If a host cancels, the renter receives a full refund including all fees. Host penalties include:

Cancellation fee of $50 or 10% of the booking total (whichever is greater)
Temporary reduction in listing search ranking
Account suspension after 3 or more cancellations in 90 days
Super Host status revoked for the current evaluation period

No-Shows and Extenuating Circumstances

If a renter does not pick up the vehicle within 2 hours of the scheduled pickup time without contacting the host, the booking may be treated as a no-show and is not eligible for any refund.

In cases of documented emergencies such as natural disasters, government travel restrictions, or serious illness, Peak Drive Rentals may override the standard policy and issue a full refund at its discretion. Supporting documentation may be required.

How to Cancel

Cancel from your dashboard under "My Trips." The applicable refund amount is displayed before you confirm. Refunds are processed within 5-10 business days to the original payment method. For assistance, contact support@peakdriverentals.com.