Privacy Policy
Last updated: [EFFECTIVE DATE]
1. Information We Collect
[COMPANY LEGAL NAME] ("Peak Drive Rentals," "we," "us") collects information you provide directly, including your name, email address, phone number, date of birth, driver's license details, payment information, and profile data. When you list a vehicle, we collect vehicle details, registration documents, and location information.
We automatically collect usage data such as IP address, browser type, device information, pages visited, referring URLs, and interaction data through cookies and similar technologies. We may also collect location data when you use our mobile application with your consent.
2. How We Use Your Information
- Process bookings, payments, and refunds
- Verify your identity and driver's license
- Facilitate communication between hosts and renters
- Provide customer support and resolve disputes
- Send transactional notifications about your trips
- Improve and personalize our Service
- Detect and prevent fraud, abuse, and security incidents
- Comply with legal obligations and enforce our Terms
- Send marketing communications (with your consent, where required)
3. Information Sharing
We share your information with other users as necessary to facilitate bookings (e.g., your name and photo with a host). We share data with service providers who assist in payment processing, identity verification, insurance, analytics, and customer support.
We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect rights, safety, or property. In the event of a merger, acquisition, or sale of assets, your information may be transferred to the successor entity.
4. Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to operate and improve the Service, remember your preferences, analyze usage patterns, and deliver relevant content. You can manage cookie preferences through your browser settings or our Cookie Preference Center. For detailed information, see our Cookie Policy.
5. Data Security
We implement industry-standard security measures including encryption in transit (TLS/SSL), encryption at rest, access controls, and regular security audits to protect your personal information. Payment data is processed by PCI-DSS compliant partners and is never stored on our servers. Despite these measures, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we learn that we have collected information from a child under 18, we will promptly delete that information. If you believe a child has provided us with personal information, please contact us immediately.
7. Your Rights — California / CCPA
If you are a California resident, you have the right to know what personal information we collect, disclose, or sell; the right to request deletion of your personal information; the right to opt-out of the sale of your personal information (we do not sell personal information); and the right to non-discrimination for exercising your privacy rights. To submit a request, email us at privacy@peakdriverentals.com or call our toll-free number. We will verify your identity before processing any request.
8. Your Rights — GDPR (European Users)
If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR), including the right of access, rectification, erasure, restriction of processing, data portability, and the right to object to processing.
Our legal bases for processing include performance of a contract, legitimate interests, compliance with legal obligations, and your consent. You have the right to withdraw consent at any time. To exercise your rights, contact our Data Protection Officer at dpo@peakdriverentals.com. You also have the right to lodge a complaint with your local supervisory authority.
9. Data Retention and Contact
We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we retain certain information for up to 7 years as required for legal, tax, and compliance purposes. Anonymized and aggregated data may be retained indefinitely for analytical purposes.
For privacy-related questions or to exercise your rights, contact us at privacy@peakdriverentals.com or write to: [COMPANY LEGAL NAME], Attn: Privacy Team, at our registered business address.